[CLUG] Hello, Redhat? Hello?

[Thor]

Okay my first question is where did this message get sent to?  Did this go 
through the Support ticketing system?  Mailed to a list or to ???  I need to
know to follow up on it.

My second is have you been able to resolve this problem?

Although I no longer work in that group I do know all of the chiefs there and 
can pass his along.  We want to provide excellent customer service and excellent
customer support.  Feed back like this will help us work the bugs out of that
process. 

Cheers,

Thor

On Tue, Nov 21, 2000 at 10:41:58AM -0000, Adam Beecher wrote:
> Anyone else used Redhat support of late? The support department seems to be
> going down that dotcom road. I sent in a request about pppd on RH7 last week.
> Having been on mailing lists for a couple of years now, I know the deal - try
> and get as much info into as short a space as possible. Here's the request:
> 
> <Summary>Redhat dialler not finding modem</Summary>
> <Problem Description>The Redhat Internet connection program (on the desktop) is
> not finding my modem. The modem is an external MRi Mr. Modem (Model No. E210).
> It worked with a previous version of Redhat (6.2).</Problem Description>
> <Additional Comments>I should also point out that I have had a similar problem
> in (an unsupported) Mandrake 7.0 & 7.2. When trying to setup kppp, I get the
> error "sorry, the modem is busy". If I try in Gnome, I get the error "the pppd
> daemon died unexpectedly". I have searched the Internet extensively for a
> solution, but most responses assume the modem is a winmodem, which this
> isn't.</Additional Comments>
> 
> The response from Redhat?
> 
> "Hello, Use minicom to manually detect and set your modem"
> 
> I mean, if I knew how to do that, I would have done it, right? GAH!
> 
> adam
> 
> 
> _______________________________________________
> Cork maillist  -  Cork at linux.ie
> http://www.linux.ie/mailman/listinfo/cork

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Thor / Eric Rahn Nolen                                     Red Hat, Inc.
Senior Sales Engineer                                      Meridian Office
North American Enterprise Sales                            (919) 547 0012
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