Ronan's pimping aside - I'm kidding Ronan, I'm kidding - there's a lot to be
said for KBs, and very little to be said for Linux distributor's efforts at
support along those lines. SuSE/Novell has a KB too, and I found it helpful
in resolving a couple of issues, but only a couple. These KB's need to be
updated constantly from other resources, however the distributors haven't
put those resources into position, at least as well as they could.
It has to be said that Microsoft has done an excellent job in this regard
with their KB, and the distributors could learn a lot from them, even
"embrace and extend" their setup. Support responses should feed into a KB,
and in Microsoft's case they're somewhat limited by their sources - support
calls, and possibly their public newsgroups. Linux distributors could also
use public forums and mailing lists.
It would mean investing in "official" forums and writing code to integrate
the support resources with the KBs, but it's not as if they have a shortage
of coders to hand.
BEECHER.NET - ICT Services
> -----Original Message-----
> From: cork-bounces at linux.ie [mailto:cork-bounces at linux.ie] On
> Behalf Of justin flavin
> Sent: 26 April 2005 18:31
> To: cork at linux.ie> Subject: Re: [CLUG] Linux distros.
>> >>The help simply describes the "anatomy" of the system,
> failing totally
> >>to deal with the "diseases".
>> there are so many distros , and so many software packages
> (Debian/Ubuntu has , what, about 8000 to 9000 software
> packages in their repositories), that documenting every
> eventuality for every piece of hardware would be a gargantuan
> task. Remember that Linux can run on anything from mobile
> phones/PDAs to Xboxes to Apple Macs and Intel Desktops all
> the way up to IBM Mainframes...
>> And you also have to factor in that unlike Microsoft , with
> its 2 year or more release cycle, most Linux distros have 6
> month or even faster release cycles - not to mention the
> point releases of all of those 8000 software packages...
> So, as soon as you've documented a solution to a problem,
> then next month, that bug is fixed and the problem isnt there
> anymore - it's a extremely fluid situation in the Linux world
> that really doesnt lend itself to lots and lots of problem
> solving documentation as you specified.
>> I dont use "help" at all - i just use a forum, such as the
> Ubuntu Forums or an IRC channel, or even just Googling for
> it. 100 per cent of the time, i find my info that way.
> Cork mailing list
>Cork at linux.ie>http://www.linux.ie/mailman/listinfo/cork>
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