On Wed, Mar 31, 1999 at 06:41:57PM +0100, John McDonnell mentioned:
> Back when I was working for Friends First General (all those days ago), we
> bought a couple of machines from Gateway. We were so impressed that
> another 4 and then another 11 were ordered and promptly delivered without
> problems (well, apart from the network cards, but our purchasing guy
> forgot that bit of the order anyway). I don't think I had any major
> problems running Linux on my one at all.
I think that's gateway in a nutshell.
If you get a working machine, you are sorted - it's decent, cheap
hardware. If there is any problems, their customer services are so
undermanned, and their procedures are so bad, that it's scary.
As for tech support, if a tech has an average of over 12mins a call, they
get publicly reprimanded. Tech's don't have access to hardware, and it's
noted how many parts/machines you order to be replaced. If you order more
than other people, you are marked as a "pushover", or someone that replaces
parts even for software problems. How many ilug people would take that sort
of rubbish ? None. You leave. So they have people that always fresh out of
training.
Kate
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