[ILUG] [well T] Esat - Surf No Limits Questions

[Alan Sobey]

Hi all,

I'm looking for concrete information with regards Esat's Surf No
Limits deal (the one with free off-peak local calls).
About three weeks ago, my Da went off to a local Esat agent (not Esat
themselves) to sign up.  They said "Okay, but you've got to convert
one phone line to Esat".  He said "Okay" and proceeded to fill out the
form.  A few hours ago, an engineer came out and fitted the box/router
thingie.  So I asked the engineer what comes next?  I want to be sure
that I'm connecting to Esat and getting free calls before spending too
long online.  He basically said he didn't know about the internet side
of things and that I should contact Esat tech support.  So I did, and
they said I need to fill in another form to sign up for Surf No Limits
and that I don't need a box/router thingie on the phone line to take
advantage of the free calls.

Questions:
1) Who's right? Esat Tech Support or the Esat agent?  Is an Esat
box/router thingie necessary for Surf No Limits?  I know it's not
necessary for the SurfFree package.
2) Should I be filling out another form right now and am I likely to
be waiting another three weeks?
3) I presume that 1891 numbers will still be automatically routed via
eircom rather than Esat.  Can anyone verify this?

TIA,
Alan.

P.S.  A question on behalf of my Da:
He currently diverts business calls from a land-line to his mobile
during office hours (using Telecom Eireann's Call Divert afaik).  Does
anyone know of any cheaper alternative options which will achieve the
same result?