[ILUG] Surf Nolimits - Is this a record??

[Dave Burke]

On Tue, Nov 07, 2000 at 10:53:21PM +0000, Michael Treacy wrote:
> Well, I came home this evening, and after a number of calls, managed to get 
> onto Surf Nolimits. All was well for a while, but then I ended up having to 
> re-connect due to a dropped line. That was around 7.30pm or there abouts.
> 
> It's now 10.47 and I've just managed to get a connection. I've been 
> re-dialling all the time!!!!
> 

SNL sux, wow! tell me something i don't know. I don't even use SNL but all i
get every day on every mailing list i'm on, is people moaning about SNL.
zzzzzzzzzzzz *yawn*

Why don't ye all go off and set your own little group and stop sending moany
mails about your isp to a linux mailing list.....or at the very least have a
consistent subject line, so I can filter your moans out.....or even better
join justin's IIU list and have a nice moan on that.....but *please* stop
doing it here? 


> Anyway, out of curiosity, I decided to give ESAT Technical support a call, 
> just to see what the hell was going on. The moral of the story: Never ring 
> them around 9.55pm onwards. I did, and was put on hold (suprise, 
> surprise!)....time ticked on......money poured into the 1890 
> number...listened to a few songs by The Corrs. Eventually, it started 
> ringing. Finally, I cried. Then CLICK...Hung up! It was after 10pm, and they 
> finish at 10pm. I rang back on the off-chance that the person at the other 
> end had cut me off by accident. I got the usual recorded voice - "Office 
> hours are....etc".

Hmmm have you ever worked in any form of technical support? Because I can
tell you, for experience, that this is quite normal. I mean, in all honesty,
who wants to be stuck there after 10pm (when your no longer getting paid)
listening to someone moan on & on at you about thier SNL connection? Noone.
And nor should they have to. But some people think that just because they
got thru to a person, they can hold them on the phone half the night, I've
seen people still there 30mins after the queues closed still on calls,
because people would not take a hint and let the poor tech. support person
go home.
And, for gawds sake, even if you did get thru, they probably wouldn't be
able to fix your problem in 5 minutes, and what can tech. support do except
tell you 'our engineers are working on it' or 'we expect a solution soon',


Dave - sick of hearing moans about SNL