On Tue, Nov 07, 2000 at 10:53:21PM +0000, Michael Treacy wrote:
> Well, I came home this evening, and after a number of calls, managed to get
> onto Surf Nolimits. All was well for a while, but then I ended up having to
> re-connect due to a dropped line. That was around 7.30pm or there abouts.
>> It's now 10.47 and I've just managed to get a connection. I've been
> re-dialling all the time!!!!
SNL sux, wow! tell me something i don't know. I don't even use SNL but all i
get every day on every mailing list i'm on, is people moaning about SNL.
Why don't ye all go off and set your own little group and stop sending moany
mails about your isp to a linux mailing list.....or at the very least have a
consistent subject line, so I can filter your moans out.....or even better
join justin's IIU list and have a nice moan on that.....but *please* stop
doing it here?
> Anyway, out of curiosity, I decided to give ESAT Technical support a call,
> just to see what the hell was going on. The moral of the story: Never ring
> them around 9.55pm onwards. I did, and was put on hold (suprise,
> surprise!)....time ticked on......money poured into the 1890
> number...listened to a few songs by The Corrs. Eventually, it started
> ringing. Finally, I cried. Then CLICK...Hung up! It was after 10pm, and they
> finish at 10pm. I rang back on the off-chance that the person at the other
> end had cut me off by accident. I got the usual recorded voice - "Office
> hours are....etc".
Hmmm have you ever worked in any form of technical support? Because I can
tell you, for experience, that this is quite normal. I mean, in all honesty,
who wants to be stuck there after 10pm (when your no longer getting paid)
listening to someone moan on & on at you about thier SNL connection? Noone.
And nor should they have to. But some people think that just because they
got thru to a person, they can hold them on the phone half the night, I've
seen people still there 30mins after the queues closed still on calls,
because people would not take a hint and let the poor tech. support person
And, for gawds sake, even if you did get thru, they probably wouldn't be
able to fix your problem in 5 minutes, and what can tech. support do except
tell you 'our engineers are working on it' or 'we expect a solution soon',
Dave - sick of hearing moans about SNL
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