begin kevin lyda quotation:
> b) my experience with broadband in the states is that broadband
> providers are very, very, very linux, *bsd and unix unfriendly.
> my main objection to this can best be described is that it's just
> plain rude. unix and *bsd systems were used to design and build
> the net and linux and *bsd systems were used in a huge number
> of isp's. i don't expect support, but i do find the outright
> hostility that many adsl and cable companies exhibit unwarrented.
It's basically cover for technical incompetence -- which they're obliged
by marketing realities exists on both ends. Their sales model assumes
that customers are drooling idiots who will call Technical Support at
the drop of a hat, and therefore must take all possible measures to hold
down their Technical Support costs. Those measures include hiring only
(low-cost) mouth-breathing, slope-browed 'phone monkeys to staff the
support lines, and then allowing them _only_ to work from prepared
scripts with deviations strictly prohibited.
Thus, when you try to make a low-level employee exercise discretion and
initiative that he's specifically disallowed by his terms of employment,
his easy way out will _always_ be to be rude and obstructive.
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