[ILUG] Re: ADSL Connection bandwidth Tests

[Rick Moen]

begin  kevin lyda quotation:
>     b) my experience with broadband in the states is that broadband
>        providers are very, very, very linux, *bsd and unix unfriendly.
>        my main objection to this can best be described is that it's just
>        plain rude.  unix and *bsd systems were used to design and build
>        the net and linux and *bsd systems were used in a huge number
>        of isp's.  i don't expect support, but i do find the outright
>        hostility that many adsl and cable companies exhibit unwarrented.

It's basically cover for technical incompetence -- which they're obliged
by marketing realities exists on both ends.  Their sales model assumes
that customers are drooling idiots who will call Technical Support at
the drop of a hat, and therefore must take all possible measures to hold
down their Technical Support costs.  Those measures include hiring only
(low-cost) mouth-breathing, slope-browed 'phone monkeys to staff the
support lines, and then allowing them _only_ to work from prepared
scripts with deviations strictly prohibited.

Thus, when you try to make a low-level employee exercise discretion and
initiative that he's specifically disallowed by his terms of employment,
his easy way out will _always_ be to be rude and obstructive.

http://linuxmafia.com/~rick/faq/#linuxisp

-- 
Cheers,             "The genius of you Americans is that you never make 
Rick Moen           clear-cut stupid moves, only complicated stupid moves
rick at linuxmafia.com that make us wonder at the possibility that there may 
                    be something to them that we are missing." -- G.A. Nasser