On Thu, 2001-11-01 at 12:34, Smith, Graham - Computing Technician wrote:
> If i was buying a leased line and its purpose was mission critical to my
> organisation, certainly reliability would be a very high priority.
> Dont forget to ask around other users of particular providers to guage
> the reputation of the service and support and reliability. Outages and
> using ISDN backup etc may severely affect the cost overall.
From that point of view avoid esat like the plague. We had a 256k
"managed bandwidth" (?!) line for a while. We had several days where
the line was down three or more times. Their tech support were idiots.
Lots of the problems turned out to be stuff like: "Oh, one of our
routers crashed and when we turned it back on it lost your config".
We've had better luck with worldcom so far.
Nick
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