I remember reading about an ISP that was doing this, i think it was in
Hawaii. They gave you all the details needed to connect and if you called
them looking for tech support they told you to go to another ISP. Not sure
if they told people in a nice way.
> -----Original Message-----
> From: McAuley, Tim [SMTP:T.McAuley at emuse.ie]
> Sent: 26 September 2001 10:08
> To: 'Vincent Cunniffe'; Ilug (E-mail)
> Subject: RE: [ILUG] ISPs
> > Interesting discussion on ISPs on Slashdot at the moment :
> > how much would
> > you have to charge as an ISP if you told your users up front that they
> > would get all of the details they need to connect, and then
> > no hand-holding
> > or phone support at all afterwards?
> > Vin
>> Take all of the free accounts available. They just charge a fortune if you
> DO want support.
>> But for business accounts.... definitely an interesting idea. I'd go for
> if I ran a business and had a decent tech support crew... however I've
> noticed that "some" people in business really like having 24 hour support
> for the next three years etc. Me... well, I usually find I find the
> quicker by hacking, and browsing the web, than by calling a support line.
>> What was the general opinion... do you think they'd lower ADSL, leased
> charges if they offered no support? Hmmm
>> An ISP could even offer support through a 3rd party. All they do is give
> 3rd party all the details they need, and possibly limited access to their
> system to diagnose problems, and the 3rd party charge the customers (and
> possibly even pay the ISP for the privilege). If there is a problem on the
> ISP's end, then the 3rd party contact them about it.
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