On Wed, 17 Jul 2002 15:34:20 +0100
Dermot Beirne claiming to think:
> Hi,
> I have a work issue and a theory as to a solution, but am having difficulty
> finding it!
>> The problem:
>> Our systems support team are constantly being pulled from task to task at
> very little notice. Everyone thinks that their problem is worse than the
> next person, etc, etc. Anyway, instead of us acting as the go-between for
> various users trying to book our time over someone else, I would like for
> the users to prioritise the tasks between themselves and we just respond to
> the next task on the list.
>have a look at Request Tracker
it's based off the old rep stuff, and it's quite nice.
can't remember the URL though (I'm sure freshmeat has something).
L.
--
dBP dBBBBb | If you're looking at me to be an accountant
dBP | Then you will look but you will never see
dBP dBBBK' | If you're looking at me to start having babies
dBP dB' db | Then you can wish because I'm not here to fool around
dBBBBP dBBBBP' | Belle & Sebastian (Family Tree)
Maintained by the ILUG website team. The aim of Linux.ie is to
support and help commercial and private users of Linux in Ireland. You can
display ILUG news in your own webpages, read backend
information to find out how. Networking services kindly provided by HEAnet, server kindly donated by
Dell. Linux is a trademark of Linus Torvalds,
used with permission. No penguins were harmed in the production or maintenance
of this highly praised website. Looking for the
Indian Linux Users' Group? Try here. If you've read all this and aren't a lawyer: you should be!
