[ILUG] Re: [ILUG-Social] complaints about eircom...

[kevin lyda]

this got mentioned on irc and in a few emails.

> Whats wrong with good old fashioned legal action (or the threat of it). Did
> they have a valid DD mandate?

i don't think it's a good idea to bluff about legal threats.  if i decide
to pursue legal action i'll make sure i have a case that can get me back
not only what they owe me, but all my costs.

and yes, i allowed them to do a dd.

however switching my phone company w/o my consent is just wrong.  when i
fill up at a petrol station, signing a credit card slip does not give
the petrol station owner the right to take my car and replace it with
another one charging me the difference.

in general i think i made a serious mistake initially - no one else
here should wait to let eircom "do the right thing."  i should have
contacted the odtr from the beginning - if you visit their web site
they have a contact email address and they responded within a few hours.
it took less time to report all the details to the odtr via email then
just a single call to eircom took (and i had to make four of them today
to finally get a complaint registered).  if eircom is doing something
wrong with whatever service they provide you with, don't waste time on
the phone.  just go straight to the odtr.  maybe if the complaint level
goes up with the odtr then things will finally begin to change.

plus liam or kate said the odtr can now levy fines.  i would hope eircom
would provide decent service out of professional pride or to respond
to demand.  perhaps i'm overly idealistic; maybe what they really need
is to rack up a few heavy fines to shake them up.

kevin

-- 
kevin at suberic.net          "Adding manpower to a late software project
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