On Wednesday 2 April 2003, wesley at yelsew.com (Wesley Darlington) wrote:
>On Wed, Apr 02, 2003 at 01:22:57AM +0100, Silent Partner wrote:
>> If quality support was the issue, everybody would use macs.
>>I'm not entirely convinced this is the case. AIUI, Apple's hardware
>support is limited to "Send it back to us and we'll have a look at it".
>And that's the support you pay extra for. The bog standard support is
>"Yup, it sounds broken. Hate tha'!". And that only for 90 days. Eeek.
Their standard warranty in these islands is 1 year. If you buy
AppleCare, you can extend that to 3 years which is on-site for desktops,
but call and collect for notebooks, which sucks. A regular on the IRC
channel (not sure if he's on-list or not) had to send his iBook back to
Apple and the lost the bloody thing.
>I imagine their support for their server hardware is better than this,
>but frankly if they can't do a decent, well-priced on-site maintenance
>contract for their laptops and desktops, I'm not going to go buying
>anything from them any time soon. :-(
Yes, lack of on-site for notebooks is very annoying. If the Intel
hardware sellers can do it, I don't see why Apple can't.
Niall
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