Philip Trickett wrote:
> On Thu, 2004-04-29 at 14:48, Timothy Murphy wrote:
>>By the way,
>>I've always found Eircom ADSL people very helpful and knowledgeable
>>(at least by comparison with me).
>>Some people seem to have been programmed to go into hysterical mode
>>when the word "Eircom" appears.
>> It is just a shame that the knowledgeable people are not backed up by a
> policy of a company that tries to aid the use of broadband and the phone
> system.
We recently had a DSL blackout. Apparently everyone in my area
(Monaghan) was affected. Yet, when I called up to report the fault, I
still had to go through half an hour of "okay, now turn the modem off.
okay, now turn it on. hmm... try this. try that. hmm..." before it was
passed on, and I was told I'd just have to wait for a reply.
That was last week. The DSL came back up at about 11pm that day (went at
about 3pm), but so far I haven't heard a single explanation or mention
of what happened.
Kae
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