Hi,
> Hey folks,
>> Could anyone reccommend an entirely web-based help-desk system?
>> I know OTRS was mentioned earlier but that requires its own service. I
> need one that will install for a non-root user, preferably J2EE, PHP,
> or Perl.
>> Only simple features are needed:
>> Customer - login, log a ticket, logout; login, check ticket status,
> logout
>> Support - get e-mail notification of new ticket, update info which
> e-mails customer, close ticket, forward ticket, etc.
>>>I believe phpgroupware (www.phpgroupware.org) has all those features and a
>>few more. I cant check the page 'cause its down at the mo, but I think I
saw
>>it has all those features and is php based (hence the name).
>>There is also www.polarsoftware.com which is proprietary but perl based
you can try issue tracker, itz a LAMP Project
http://freshmeat.net/projects/issue-tracker/
Saran
India
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