On Thursday 8 July 2004, lynchie at lynchie.org (Stephen Lynch) wrote:
>Thanks for looking into it. Sent an email through
broadband.support at eircom.net with a detailed explanation of the
>problem and to forward it on to network ops, but I got a nice reply asking
for my dsl modem type etc.
Yes, it's soul destroying when you provide a detailed description of a
problem, and then get the moron level questions back. However, I recognise the
problem ISPs face in providing support. Maybe they could institute a certified
customer program - if you pass a test, you then qualify to be passed
immediately to a second level technician whenever you call once your access to
the inner sanctum is verified.
Niall
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