On Thu, 2004-07-08 at 15:34, Niall O Broin wrote:
> On Thursday 8 July 2004, lynchie at lynchie.org (Stephen Lynch) wrote:
>> >Thanks for looking into it. Sent an email through
>broadband.support at eircom.net with a detailed explanation of the
> >problem and to forward it on to network ops, but I got a nice reply asking
> for my dsl modem type etc.
>> Yes, it's soul destroying when you provide a detailed description of a
> problem, and then get the moron level questions back. However, I recognise the
> problem ISPs face in providing support. Maybe they could institute a certified
> customer program - if you pass a test, you then qualify to be passed
> immediately to a second level technician whenever you call once your access to
> the inner sanctum is verified.
Grand idea actually, however .. there will allways be customers that try to take the
violent approach then: getting some sales guy to get you the second level support
etc. etc.
It's probably more a hardware scenario than a ISP scenario.
/Martin
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