[ILUG] OT: folks who've had trouble getting online in Ireland

[John Madden]

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On (28/07/04 09:34), brendan at zen.org didst pronounce:
>  
> She needs to hear from folks who've had trouble getting Internet access in 
> Ireland.  RTE needs to know that there are lots of folks who've run into 
> problems, whether in an urban area or out in rural areas.  Some extreme 
> examples will be equally helpful---the day Eircom made you cry on the 
> telephone, how you almost lost your job when a service guy never showed up, 
> or responses from ComReg driving you to drink.  Getting connected in Ireland 
> shouldn't be high on the list of stressful life experiences; we need true 
> stories to reinforce the point. 
>  
Since there's already been a reply to the list, I'll post my experiences
with Eircom aswell.

I ordered a phone line for the house I was moving into in mid-May.
Eircom installed the line at the wrong address initially (and not just
next door -- the far side of the city). I'll accept partial blame for
this (I gave the name of my estate as The Orchards, Castletroy, where
it's actually The Orchard (note, not plural)).

Once this was realised and the line was installed, I rang them again for
a line test for broadband. I was never contacted with the results, and
had to ring them again to find out that the test had been done and the
line failed. I rang them again and reported a "fault" on the line. It
was fixed the following day, and I had to ring yet again to get another
line test done. This one took 2 weeks to do, and I only found out it was
done (and the line passed) by checking, almost daily, on Eircom's
broadband site. Finally, once everything was ok, I ordered broadband
from Esat. It's working fine, and I've still not heard from Eircom to
say the line is capable of taking broadband.

Moral of the story : be prepared to spend _lots_ of time on the phone to
Eircom if you want broadband.

- -- 
Chat ya later,

John.
- --
BOFH excuse #1: clock speed
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