[ILUG] OT: folks who've had trouble getting online in Ireland

[Niall O Broin]

On Wednesday 28 July 2004, dermot at dspsrv.com (Dermot McGahon) wrote:

>On Wed, 28 Jul 2004 13:20:34 +0100, Niall O Broin <niall at linux.ie> wrote:
>
>> I got an extra POTS line in for DSL (because Eircom refuses to provision  
>> DSL over ISDN).
>
>This is a choice for the operator. It's more difficult for them (slightly)
>to handle DSL over both POTS and ISDN lines. If we had real competition
>you could go to the competitor who provided DSL over ISDN service.

Tush - they're just too damn greedy and/or lazy. All it takes is the purchase
of some ISDN line cards for the DSLAM. You can even get line cards which will
do POTS or ISDN. But they'd be a little more expensive than POTS only cards.

>> When I asked why it took so long, I was told that it took that long for  
>> the computer systems to be updated.
>
>That's one slow computer.

I think the problem is that it's a FEW slow computers.


>> A customer of mine has just got a new POTS line in to get another DSL  
>> line. I asked him to let me know about progress. Eircom has informed him 
>> that they need ten days "to let the line settle in" - WTF is THAT about?
>
>I feel your pain. This is what annoys me too. When you have a problem
>with a service provider (for anything) you ring them up and talk ...

Hah - this customer has multiple lines. So they called Eircom and said "Right
- test that line - we have it 10 years - it must be well settled in" so that
line passed, and they're now just juggling some phone numbers.

>who've been happy with their service; fine, you were lucky. You might
>not be so lucky next time.

Yeah - the Vogons might return you to this universe, and then you'll be
royally screwed.



Niall