[ILUG] OT: folks who've had trouble getting online in Ireland

[Andrew_Morgan at Dell.com]

Hi guys,

Even when you get the line installed the problems wont stop there... I have had a Netopia modem for 4-5 months now and it insists in dropping the ipaddress/password regularly without fail. I have emailed tech support and customer (dont)care about the problem, they told me to ring the tech support line. 

When I rang tech support I'm told that paying for a static ip will fix this (WTF) and that there broadband service is a "Best effort" service as the quality of the lines is poor (that would have been nice to know before hand, maybe they should put that in the ad).  after having the technician spout of buzzwords and string sentences together containing DHCP, POTS, COPPER LINES, PPOE etc in the strangest of orders he decided to tell me that there isn't anything he can do to help.

Now I'm not usually a complainer, but when you are dealing with a technician with the personality of a dry dog biscuit and mentality of a yellow canary I got fed up, I requested to speak to a manager. The manager called me back 3 hours later (promised max of 1 hour wait) and told me he would have a technician call me back to replace the modem, that was 2 weeks ago. 

I think the underlying attitude for eircom is: 

pay peanuts, hire monkeys. 
Don't keep promises that you have made to customers and hopefully they wont call back again.

Im currently taking legal action against them.

Andrew

-----Original Message-----
From: ilug-bounces at linux.ie [mailto:ilug-bounces at linux.ie]On Behalf Of
John Madden
Sent: 29 July 2004 10:20
To: Dermot McGahon
Cc: ilug at linux.ie
Subject: Re: [ILUG] OT: folks who've had trouble getting online in
Ireland


On (28/07/04 17:34), Dermot McGahon didst pronounce:
> 
> But talking with Eircom is like talking to a compulsive lier. They seem
> to just make things up. My four month wait for a phone line was excused
> away as being the building developers fault. I spoke to him today and
> he denies that. At one stage (I didn't ring them too often as I realised
> it was pointless and just likely to raise my blood pressure) I was called
> a lier .. that I had ordered the phone line for the end of July.
> 
This is way _WAY_ OT, but I wanted to follow up on this bit anyway. Have
a look at the Eircom pages at the front of your phone book. (I just
looked this up again -- it's on page 10 of the phone book I have here).
It says Eircom will install the line when you require it, or within 10
days of that time. If they don't do this, you can claim 2 months free
rental. It might be worth following up on it to try and get your 2
months out of them.

-- 
Chat ya later,

John.
--
BOFH excuse #1: clock speed