I had an interesting run in with a "senior IT manager" in the job today, he was
setting up a server & some clients for a demo of some help desk software on
monday. I asked if he had seen OTRS & he replied that he had not even heard of
it but would bet that it would only run on Linux I suppose. I explained that it
runs very well under Linux in Beaumont Hospital, but he replied that it may
very well do, but the job he has for his software was too big & important for
such a simple package & besides that OTRS thing, being open source would have
no support or backup. How do you answer that kind of comment.
BTW, I can't believe that i'm able to write this email without having to reboot
this nt4 pc for the 14th time today!!!!!
Pat.
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