On Fri, May 07, 2004 at 06:42:43PM +0100, olearypj at rte.ie wrote:
> I had an interesting run in with a "senior IT manager" in the job
> today, he was setting up a server & some clients for a demo of some
> help desk software on monday. I asked if he had seen OTRS & he replied
> that he had not even heard of it but would bet that it would only run
> on Linux I suppose. I explained that it runs very well under Linux in
> Beaumont Hospital, but he replied that it may very well do, but the
> job he has for his software was too big & important for such a simple
> package & besides that OTRS thing, being open source would have no
> support or backup. How do you answer that kind of comment.
Tell him he's wrong. it runs on Windows[1], OS X, AIX, FreeBSD, OpenBSD,
NetBSD, Solaris, Tru64 and more too.
As for general Linux isn't well-supported enough, I guess point out that
RTÉ's website runs on Linux? But he does have a point, those are
important factors which should influence choice of software.
[1] http://otrs-win32.sourceforge.net/
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