On Mon, 2004-11-15 at 11:33 +0000, Conor Daly wrote:
> > rest of the code seems to be their own. The code is pathetic, stay away
> > from this product. I can advise on other helpdesk software (GPL'ed
> > stuff) that is better, if you're interested.
I personally use GNU gnats + Bugtracker to track software bugs. I can
see how they can be used as tickets for issues aswell.
http://www.bugzilla.org/
(GNU gnats site is down at the moment
http://www.gnu.org/software/gnats/)
Roundup comes well recommended by a sys-admin friend of mine in a large
monopolistic telco *friendly jab* :) He states that the complexity is
worth grokking as the app is solid
http://roundup.sourceforge.net/
A cursory glance at sourceforge also brings up
http://www.issue-tracker.com/
but I'm wary of many PHP applications these days, though I'm not stupid
enough to discount an app _just_ because it's in PHP.
--
Aidan Delaney email: adelaney at cs.may.ie
web: http://www.cs.may.ie/~adelaney
gpg: http://www.cs.may.ie/~adelaney/public_key.asc
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