Timothy Murphy wrote:
> I actually wrote to eBay, or rather tried to, but it is
> almost impossible to get past their automated responses.
> In the end I got a note that my message had been received.
> but I haven't heard any more from them.
> (That was a couple of month's ago.)
>> I don't think eBay/PayPal are doing a very good job of
> defending themselves or their users, eg I've never received
> email from them advising me how to combat phishing on their sites (or
You should send the mail to the correct addresses :)
For paypal it is spoof at paypal.com (I'm not sure if spoof at paypal.ie works or
For ebay you can choose from spoof at ebay.com or spoof at ebay.ie
This is all documented clearly on their sites and you will get a response
from them every single time.
> But don't you wait until you have received the money before sending
> the goods?
We're a hosting company. We don't sell tangible goods. Like so many of our
peers are systems are automated. Of course we keep a very close watch on
orders that "smell" fraudulent, but that doesn't mean that we get fewer of
>> Isn't this more or less equivalent to cheques that bounce?
No. It can take days before you are made aware that a cheque has bounced and
you then have to wait for it to be returned to you so that you can follow it
If you were paying for your shopping in a supermarket by cheque, would you
be happy if they didn't give you your frozen peas until the cheque had
The other differences are this:
If someone abuses a paypal account and reports it to paypal the funds are
returned to the paypal user's account quite quickly.
The online trader's reputation with paypal will not be adversely affected as
long as they have "behaved" themselves
With credit card abuse it is a different matter. It can take weeks or months
before abuse is reported, so if your internal fraud checks or those of your
processor have failed you can end up in a "sticky" situation. Chargebacks
cost the retailer not only in lost revenue, but also in terms of their
processor's "circle of trust". If you get a lot of chargebacks against your
account you could end up losing your ability to accept credit card payments.
Mr Michele Neylon
Blacknight Internet Solutions Ltd
Quality Hosting, co-location & domains
Lo-call: 1850 927 280
Tel. +353 59 9183072
Fax. +353 59 9164239
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