On Sun 17 Jul 2005 15:25, Michele Neylon:: Blacknight.ie wrote:
> > I actually wrote to eBay, or rather tried to, but it is
> > almost impossible to get past their automated responses.
> > In the end I got a note that my message had been received.
> > but I haven't heard any more from them.
> > (That was a couple of month's ago.)
> > I don't think eBay/PayPal are doing a very good job of
> > defending themselves or their users, eg I've never received
> > email from them advising me how to combat phishing on their sites (or
> > pseudo-sites).
>> You should send the mail to the correct addresses :)
>> For paypal it is spoof at paypal.com (I'm not sure if spoof at paypal.ie works or
> For ebay you can choose from spoof at ebay.com or spoof at ebay.ie>> This is all documented clearly on their sites and you will get a response
> from them every single time.
Thanks, I'll try those addresses next time.
But I think I did follow the instructions at the eBay site fairly carefully.
As I recall, it starts by asking you what kind of complaint you have
(as usual with these automated response schemes,
it wasn't actually clear which category my complaint fell under).
Then it sent you to a sort of FAQ,
consisting of rather useless information which they thought might be helpful.
Then it took you back to another page where you had to choose again
from a numer of options.
Then it took you to a further page of advice,
with a checkbox down the bottom to email your complaint or query.
As I recall, I was never offered an actual address to email to -
though I know I could have worked out where the web-form was going.
IIRC, I received one email from eBay about 2 years ago
about fraud attempts.
But I have received nothing recently from eBay or PayPal
I find this astonishing.
Given the extent of phishing directed at these companies,
I would have expected them to have something on their site
about the issue, with advice on how to protect ones-self,
and I would also expect them to send email every few months
along the same lines.
It is as though they want to wash their hands of the matter.
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