> On 29 Jun 2005, at 16:41, Paolo Marchiori wrote:
>>> Conor Wynne, Wed, Jun 29, 2005 at 04:27:14PM +0100:
>>> I have customer who do exactly this, no matter what vendor they use.
>>> servers aswell as controllers, RAM etc etc.
>>>> Ever told them a 24x7x4 service contract gives better coverage and
>> performances, and less troubles? :)
>> EVERY service contract has a get out of jail free card in there for the
> provider, whether it be something as simple as an innocuous little
> "depending on parts availability".
Exactly, I was about to say exactly that, but Niall beat me to it.
I have seen this happen many times, and in many companies.
If a part is out of stock, due to some unforseen circumstance, e.g.: a
firmware / design issue arises, part recall etc. Then you are up the
swanny if its a 24x7 server. God, imagine if it was an email server,
(why people consider mail a sev1 is beyond me, but they do. Especially
> The ONLY kind of maintenance
> contract which really guarantees a rapid response is the kind where the
> vendor has his people on your site, and spares on your site too. This,
> as you can imagine, doesn't come cheap, so the policy of keeping a
> spare yourself, provided you have good swapout procedures and the the
> staff to implement them, can often be a very good policy.
Yes, its well cheaper to have spares parts than spend a million a year on
a support contract.
> Irish Linux Users' Group
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