[ILUG] OT - Dell Customer Service

[Gareth Eason]

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	I assume you have the next business day warranty in writing? (Some
piece of paper stating that you have one) - and you paid them by credit
card / cheque / some sort of traceable financial transaction.

	If it's causing issue, have a quick chat with a solicitor (preferably a
friend / acquaintance who won't charge the earth for services) and get
them to write Dell a letter, including the charge for his/her legal
services.

	I think you'll find that the response will be fairly rapid and in your
favour.

	(If you're interested, the law is very clearly in your favour. A little
thing called 'The Sale of Goods and Services' act covers the concept
that a supplier MUST provide (or must make all reasonable endevour to
provide) that which he/she stated would be provided.)

	IANAL, usual disclaimers apply, etc. Good luck with this.

	Best regards,
	-->Gar



Damian O'Sullivan wrote:
| Hi,
|
| Has anybody else had a problem with Dell Customer service? I logged a call
| in January and after about 3 weeks they decided I could have a refund (I
| had a next business day warranty that cost nearly 600 Euros). I was told
| they would send out the refund and I would have it in 10 working days and
| that they would also send out someone to collect laptop. Three weeks later
| no sign of either even though they have rang to tell me the laptop would
| be picked up the next day numerous times. I have emailed complaints with
| their 24hr response now being close to a month and no response. I am so
| frustrated and don't know what my next step is. I have a list of names in
| there that I have been talking to (over a dozen). Does anyone know my
| rights here? I don't even want to know what it has cost me on phone bills
| but the stress has been the worst.
|
| Sorry for rant....
|
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