[ILUG] OT - Dell "next business day warranty" Fraud

[Seán Mac Suibhne (Lists)]

Damian,

I suggest you post your email on their usenet group
http://groups.google.com/groups?hl=ga&lr=&group=alt.sys.pc-clone.dell

useing the subject 

	Dell "next business day warranty" Fraud

Also I suggest that you append all corespondence to the posting so that the 
extent of Dells inaction is known in full detail by all.

But NEVER EVER write a nasty letter! Always be reasonable and assertive. It 
gets your point accross more clearly!


Ádh mór
Seán

On Wednesday 30 March 2005 16:56, Damian O'Sullivan wrote:


> Hi,
>
> Has anybody else had a problem with Dell Customer service? I logged a call
> in January and after about 3 weeks they decided I could have a refund (I
> had a  that cost nearly 600 Euros). I was told
> they would send out the refund and I would have it in 10 working days and
> that they would also send out someone to collect laptop. Three weeks later
> no sign of either even though they have rang to tell me the laptop would
> be picked up the next day numerous times. I have emailed complaints with
> their 24hr response now being close to a month and no response. I am so
> frustrated and don't know what my next step is. I have a list of names in
> there that I have been talking to (over a dozen). Does anyone know my
> rights here? I don't even want to know what it has cost me on phone bills
> but the stress has been the worst.
>
> Sorry for rant....
>
> --
> Damian O'Sullivan  Tel: 087 2241456    damian at linux.ie
> "I knocked several times, but you weren't in." - Opportunity

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