[ILUG] OT - Dell "next business day warranty"

[Liam Bedford]

Daniel Goldsmith wrote:
> On Wed, 30 Mar 2005 21:43:39 +0100, ccostelloe at flogas.ie
> <ccostelloe at flogas.ie> wrote:
> 
> 
>>Anyway, I would avoid using the term fraud in any event.  It may be incompetence, or maybe Dell has a different view on the matter.
> 
> 
> If the customer has paid money for a service, informed Dell of the
> problem, has not acted in any way to frustrate the performance of the
> service by Dell, and Dell have failed to perform their part of the
> service, then Dell's actions are fraudulent.
> 
> Dell will, of course, have a different view of the matter, but failure
> of customer service like this would be considered fraudulent by the
> majority of people, would be an accurate description of the events to
> most people, and would not lead to any liability on the part of the
> person who names it fraud.
> 
This is a public mailing list. We've already had issues with one person 
getting all upset about remarks made about him.

If you want to call it fraud, you'll need to back it up with evidence etc.

IIRC, dell's next business warranty excludes various things, and it's 
not actually done by them anyway, so they won't take responsibility if 
whoever does it doesn't turn up.

Read the contract for warranty you signed with them. If they broke it, 
sue them, or take them to the small claims court.

Don't come onto this list making possibly dangerous comments and leaving 
anyone who replies open to nuisance replies from legal trigger happy people.

L>