On 31 Mar 2005, at 14:23, Thomas Bridge wrote:
> On Thu, 31 Mar 2005 08:56:30 +0100, O'Sullivan, Damien
> <damian.osullivan at hp.com> wrote:
>> case they called for two weeks now and still I have to keep doing it
>> and just can't see how it could be resolved now without legal
>> wrangling.. I hate legal wrangling as much as I now hate Dell.
> And the fact that Dell and HP are competitors isn't just a coincidence
> on this thread?
Very astute. Whether Damien's opinion is personal or not, I think it
is unwise for him to post these opinions using his business address.
The fact that Dell are eating HP alive is irrelevant to the current
discussion, but posting from hp.com certainly casts suspicion on the
provenance of the opinion.
> I've removed the word fraud from the subject because I'm with Liam on
> this one.
Bear in mind that Dell is one of the largest computer suppliers in
Europe, with tens of millions of customers. Even with a tiny standard
deviation, that kind of customer base is going to lead to extreme
stories at both ends of the spectrum. Anecdotal evidence is simply not
useful as a pointer to the overall quality of the service.
For what it's worth, my experiences with Dell customer support have
been generally very good, across three organisations (Trinity Computer
Science Dept, New World Commerce and now Google).
Colm Buckley / colm at tuatha.org / +353 87 2469146 / www.colm.buckley.name
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