[ILUG] OT - Dell "next business day warranty"

[Colm Buckley]

On 31 Mar 2005, at 14:23, Thomas Bridge wrote:

> On Thu, 31 Mar 2005 08:56:30 +0100, O'Sullivan, Damien 
> <damian.osullivan at hp.com> wrote:

>> case they called for two weeks now and still I have to keep doing it 
>> and just can't see how it could be resolved now without legal 
>> wrangling.. I hate legal wrangling as much as I now hate Dell.

> And the fact that Dell and HP are competitors isn't just a coincidence 
> on this thread?

Very astute.  Whether Damien's opinion is personal or not, I think it 
is unwise for him to post these opinions using his business address.  
The fact that Dell are eating HP alive is irrelevant to the current 
discussion, but posting from hp.com certainly casts suspicion on the 
provenance of the opinion.

> I've removed the word fraud from the subject because I'm with Liam on 
> this one.

Bear in mind that Dell is one of the largest computer suppliers in 
Europe, with tens of millions of customers.  Even with a tiny standard 
deviation, that kind of customer base is going to lead to extreme 
stories at both ends of the spectrum.  Anecdotal evidence is simply not 
useful as a pointer to the overall quality of the service.

For what it's worth, my experiences with Dell customer support have 
been generally very good, across three organisations (Trinity Computer 
Science Dept, New World Commerce and now Google).

	Colm

-- 
Colm Buckley / colm at tuatha.org / +353 87 2469146 / www.colm.buckley.name