On 21/02/06, Breno Gomes <brenogomes at iolfree.ie> wrote:
> However I have a serious billing issues with BT, currently escalated to
> BT Complaints Officer and the Commission for Communications Regulation
> (ComReg).
> The dispute is over 1 year now. Everything started with the so
> advertised "3 months free trial" plus 1 month if signed up.
> The dial-up flat rate was billed during the broadband trial period.
> Worse, the "free trial" was billed too, effectively becoming more
> expensive than any other service.
I am not quite there yet, but I can confirm that where other companies
have an ``Accounts Receivable'' department, Esat BT only seems to have
a big mess.
> I have moved my voice service back to eircom. Data will be moved soon.
I am seriously considering moving at least voice back as instead of
one phone bill I am now getting two, one for the line rental from
Eircom and one for the phone calls from BT which is not making
anything easier.
> It is sad to find such discrepancy between technical and administrative
> services. Unfortunatey I know more people having the same problem with BT.
Yep.
Michael
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