[ILUG] Recommendations for Trouble Ticket system

[Thomas Rooney]

Kevin Brennan wrote:
> take a look at http://www.kayako.com/ - not open-source but not too 
> expensive.
> Regard Kevin.
>
> Kevin Philp wrote:
>> I am looking for recommendations for a trouble ticket system to run from
>> our apache/Ubuntu system.
>>
>> We are looking for:
>>
>> 1. Multiple users
>> 2. Ability to report time spent 3. Ability to group tickets into 
>> groups for charging
>> 4. Preferably PHP/perl and MySQL
>> Any suggestions welcome
>>
>> Kevin.
>>
>>
>>
>>   
>
vTiger

http://www.vtiger.com/

I have been checking this system out this week and it works well
so far. It takes a bit of getting into but the install is easy. If you
try it out let me know what you think. The licence is derived from
Mozilla's so its free as in beer!

Tom