On 1/11/07, Kevin Philp <kevin at cybercolloids.net> wrote:
> 1. Multiple users
> 2. Ability to report time spent
> 3. Ability to group tickets into groups for charging
> 4. Preferably PHP/perl and MySQL
Hello,
Without a doubt RT (http://bestpractical.com/). Been there for a
while, their last version (3.4.1 in Debian/stable) kicks ass. We use
it with PostGresQL (finer grained ACL controls) and it does the job
really well.
Steph
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