[ILUG] Job opportunity in Dublin

[James Galvin]

Hi all,

I've been asked to pass on this job description (detailed below).  Let 
me know if you're interested.

Regards,
James


*Job Title:    XenSource Support Engineer*

*Position Summary

*As an enterprise technical support engineer, you will provide technical 
support to customers who are working to implement XenSource and related 
products.  You will investigate, troubleshoot and solve customers' 
technical cases on the XenSource products.  You may be involved in some 
or all phases of the software development and maintenance cycle. These 
phases include working on customer-based problems dealing with both the 
Escalation Team as well as Third Level development on reproducing and 
researching customers' issues, troubleshooting, debugging, 
documentation, building lab environments, and software maintenance and 
testing.

*Responsibilities*

    * Communicate with customers via telephone or written correspondence
      regarding technical problems identified in Citrix XenSource
      products and manage relationships with those customers until the
      issue is resolved or escalated.
    * Resolve customer technical issues through diligent research,
      reproduction, and troubleshooting
    * Maintain strong working knowledge of pre-release products and take
      ownership for product improvement in key product areas.
    * Assist with selection of new team members.
    * Act as a focal point in cooperative relationships with other
      companies.
    * Develop complex workarounds in addition to reproducing issues
      in-house as needed in order to restore functionality on customers'
      sites.
    * Write complex technical articles for the knowledge base.
    * Share knowledge with other engineers and develop customer solutions.


*Qualifications and Requirements

*A XenSource Support engineer must possess excellent problem solving and 
communication skills.  In addition, the individual must be flexible, 
dependable and have excellent time management skills and have the 
ability to work both individually or in a team environment with minimal 
supervision.

Must be willing to work 24x7 as required, including weekend support.  
Candidates must be willing to travel.

    * Experience and/or good understanding of virtualization concepts
      and products
    * Experience in providing Linux/UNIX and Windows technical support
      to customers
    * Experience configuring and troubleshooting network storage systems
      and associated protocols (NAS, SAN, File System Architecture,
      CIFS, SMB, NFS)
    * Excellent knowledge of Windows, Linux, Unix, Solaris or FreeBSD
      operation systems
    * Basic understanding of the TCP/IP networking stack
    * Good working experience in an enterprise LAN/WAN environment
    * Excellent practical knowledge using network sniffers and protocol
      analyzers (e.g. Ethereal, Sniffer, TCPDump) to assist with
      troubleshooting networking issues
    * Experience with firewalls and other security related issues
    * Experience working in a customer focused Enterprise Support
      environment
    * Excellent interpersonal skills
    * Experience with Veritas Cluster
    * Experience with data recovery
    * Strong written and oral communications skills in English language
    * B.S. in Computer Science or equivalent work experience