> contention which is a real bonus). Their phone tech support is quite
> horrible but I have yet to find an ISP which proper trained and
> cluefull staff.
I've been doing quite well with Chorus. The front line staff are usually
quite nice, though not really qualified for broadband support, but I have
managed on several occasions to convey that I have a pretty good idea what
the problem is (e.g. DCHP serving the wrong gateway address for a particular
netblock), and things get fixed reasonably fast. One time, with a routing
problem after Chorus-NTL integration, I even got a call back from a UPC
tech in Holland a few days later to say they couldn't do anything about
it (and he was right; it turned out a misconfiguration on my company's
border routers in the US).
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