On 23 Jan 2008, at 15:19, Lars Hecking wrote:
> FRLinux writes:
>> On Jan 23, 2008 2:26 PM, Lars Hecking
>> <lhecking at users.sourceforge.net> wrote:
>>> tech in Holland a few days later to say they couldn't do anything
>>> about
>>> it (and he was right; it turned out a misconfiguration on my
>>> company's
>>> border routers in the US).
>>>> This is business we are talking about here. Seems far from end
>> Are we? I was talking about my residential line ...
You pay more for support, that's basically it.
Rather than having phone wait times, you get straight to a clueful
person.
This has been my experience at any rate. Also, "engineers" come on
site when you demand it.
At least for us as we are a major account.
Conor.
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