I've installed Cerberus Helpdesk for a number of people to good effect. It's a
very nice OSS product (not FOSS but OSS) and very reasonably priced:
http://www.cerberusweb.com/
- Barry
On Friday 17 October 2008 13:06:34 Darragh Ó Héiligh wrote:
> Hello all,
>> My employer has asked me to look into a case management tool that is
> integrated with a knowledge base. they are prepared to pay for this
> tool if it suits their requirements.
>> I am hoping to find an open source tool so changes can be made to
> ensure the tool is customized to the requirements of different
> departments.
>> Any suggestions would be welcome
>>> DArragh
> www.digitaldarragh.com
--
Kind regards,
Barry O'Donovan
+353 86 801 7669
http://www.opensolutions.ie/
Open Source Solutions Ltd
51 Limes Road,
Wedgewood, Dundrum,
Dublin 16
1890 929 300
+353 1 293 2184
Open Source Solutions Limited is a company registered in the Republic
of Ireland (#438231). Open Source Solutions Limited trades as Open
Solutions (registered business name #329120).
PGP Key: http://www.opensolutions.ie/barryo-pgp.key
Maintained by the ILUG website team. The aim of Linux.ie is to
support and help commercial and private users of Linux in Ireland. You can
display ILUG news in your own webpages, read backend
information to find out how. Networking services kindly provided by HEAnet, server kindly donated by
Dell. Linux is a trademark of Linus Torvalds,
used with permission. No penguins were harmed in the production or maintenance
of this highly praised website. Looking for the
Indian Linux Users' Group? Try here. If you've read all this and aren't a lawyer: you should be!
