[ILUG] open source case management and knowledgebase tool.

[Steven Kavanagh]

We use Cerberus ourselves in work and it's very easy to set up, can manage
customer's emails and has the capacity for a knowledgebase if needed.

You can also subscribe to tickets via RSS to help keep track of high profile
cases.

Would highly recommend it.

On Sat, Oct 18, 2008 at 1:47 PM, Barry O'Donovan <barry at opensolutions.ie>wrote:

>
> I've installed Cerberus Helpdesk for a number of people to good effect.
> It's a
> very nice OSS product (not FOSS but OSS) and very reasonably priced:
>
> http://www.cerberusweb.com/
>
>  - Barry
>
> On Friday 17 October 2008 13:06:34 Darragh Ó Héiligh wrote:
> > Hello all,
> >
> > My employer has asked me to look into a case management tool that is
> > integrated with a knowledge base. they are prepared to pay for this
> > tool if it suits their requirements.
> >
> > I am hoping to find an open source tool so changes can be made to
> > ensure the tool is customized to the requirements of different
> > departments.
> >
> > Any suggestions would be welcome
> >
> >
> > DArragh
> > www.digitaldarragh.com
>
>
>
> --
>
> Kind regards,
> Barry O'Donovan
>
> +353 86 801 7669
>
> http://www.opensolutions.ie/
>
> Open Source Solutions Ltd
> 51 Limes Road,
> Wedgewood, Dundrum,
> Dublin 16
>
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>
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>
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>
>
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