On 12 Sep 2008, at 08:35, Walter Faleiro wrote:
> Now its even worse, the PBX box keeps on rebooting. Let me see what
> the
> Vendor has to say about it. Anything on our end now will be treated
> with
> disdain.
The vendor will say "You've been running unauthorised software on our
system and hence you have damaged it" and he'd be right - to say it,
not necessarily technically. IMO this is exactly analogous to taking
a soldering iron to your TV. It's your TV, you're entitled to do what
you want to it, but you're NOT entitled to warranty support if you
choose to do so. Perhaps you are the world's greatest soldering iron
jockey, able to rework BGA chips in situ, but is the vendor to expend
his resources on verifying that? Why should he? You buy an appliance,
be it a TV, or an Aterisk based PBX, an it does what it says on the
tin - if it doesn't, you either claim on the warranty, or decide to
fix it yourself. But if you open the latter door, the former one is
closed to you.
Niall
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