On 12 Sep 2008, at 19:11, Walter Faleiro wrote:
> Are you asking for the Asterix box model. If so as I had mentioned
> earlier,
> its a customized hardware box. It has two disk drives in mirror with
> Cent OS
> 5.x installed.
> The vendor has put his label on the box, so I do not know where the
> original
> hardware came from.
That hardly matters - I think the question is who the Asterisk vendor
is.
> And till this troubleshooting is over, I do not want to
> run even an ls command fearing it will turn out to be rm -rf.
> As for the vendor behaviour, its all because they were not given a
> service
> contract. So its like our box is screwed up, but with a service
> contract
> agreement, we will keep it less screwed up all the time.
If you HAD a service contract, you'd probably nullify it by doing
unsupported things on the box anyway. Sadly, some vendors' initial
reaction to a support call under a contract is to see if they can find
a reason to deny it.
Niall
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