[ILUG] HeaNet

[Gerard Hooton]

Hello All,
I posted my request for a HeaNet contact out of frustration with Help
Desk support. Without going into the the details of the help desk
organisation and there relationship with the HeaNet let me explain my
problem. I have been experiencing problems connecting to Cisco VPN using
a linux client (vpnc/kvpnc). It would connect fine but after some time
would drop the connection. Some times the Cisco 800 series router on the
other end would stop accepting connections altogether including http and
would have to be power cycled. I was working this issue and the last
email I got was this:

 
"I have asked Heanet to look into this and they have advised that the
issue is only related to Linux Clients and unfortunately you are the
only person accessing VPN via Linux.  
 
They are unable to update the IOS as we will loose specific features and
monitoring tools if they update Heanet are not in a position to upgrade
the software for one school so we are unable to offer any further
support on this." 


So as you can understand this upset me to the point that I decided to
try and contact someone in HeaNet to find out what the Linux issue was.
But because the Help Desk are not allowed give out contact details for
the HeaNet I took the somewhat bold step of posting my request to this
list. Please except my apologies for taking such liberties on the list.

//Ger







-----Original Message-----
From: Ivan Griffin <ivan at skynet.ie>
To: ilug at linux.ie
Subject: Re: [ILUG] HeaNet
Date: Thu, 23 Apr 2009 17:29:19 +0100 (IST)
Mailer: Alpine 2.00 (DEB 1167 2008-08-23)

Yes, I agree.  I was being a tad sarcastic, but perhaps that tone didn't 
come across in email...

I wouldn't go as far as saying it is *abuse* of the list, but it certainly 
is naughty...



On Thu, 23 Apr 2009, Rory Browne wrote:

> 
> 
> 2009/4/23 Ivan Griffin <ivan at skynet.ie>
>
>       Yeah, its called short-circuiting bureaucracy to achieve your
>       objectives!
> 
> 
> I don't think so. About 3/4 of my job is about short-circuiting bureacracy.
> Anyone who knows who I work for ( I don't want to say
> who on-list ) will know what I'm talking about.
> 
> I think it's called abusing the ILUG mailing list. I'd see through it if
> HEAnet's or Blacknight's email addresses were difficult to find,
> but if there's an email address ( heanet ), or a "Contact Us" link (
> Blacknight ) on the front page, it's inexcusable.
> 
> 
> 
>
-- 
Gerard Hooton.
Department of Microelectronic Engineering U.C.C.
Butler Building,
Enterprise Centre,
North Mall.
Cork.

Tel: +353 21 4904576
Fax: +353 21 4904573
http://www.ue.ucc.ie/