Gerard Hooton wrote:
> Hello All,
> I posted my request for a HeaNet contact out of frustration with Help
> Desk support. Without going into the the details of the help desk
> organisation and there relationship with the HeaNet let me explain my
> problem. I have been experiencing problems connecting to Cisco VPN using
There is a long tradition on the #linux IRC channel of talking about anything
but Linux. Perhaps because of this, there is an equally long tradition of
mocking anyone who cannot prove the relevance of their question to Linux on
the mailing list. In all seriousness, there is some importance to having
relevance to Linux in mailing list mails, since they are archived for a long
time and have become a valuable resource for solving Linux related problems.
In your case, I think had you asked a question about Linux and VPN
connectivity using it, instead of asking for contact information for HEAnet
directly, the list might have understood the method behind your question. It's
just unfortunate that some list members chose to respond negatively before
researching the background to your query.
Still, it's a great mailing list, with (mostly? ;-) ) very nice members, and
I hope the good natured banter will not discourage you from posting here again
in the future.
Maintained by the ILUG website team. The aim of Linux.ie is to
support and help commercial and private users of Linux in Ireland. You can
display ILUG news in your own webpages, read backend
information to find out how. Networking services kindly provided by HEAnet, server kindly donated by
Dell. Linux is a trademark of Linus Torvalds,
used with permission. No penguins were harmed in the production or maintenance
of this highly praised website. Looking for the
Indian Linux Users' Group? Try here. If you've read all this and aren't a lawyer: you should be!