[ILUG] HeaNet

[Gareth Eason]

Lance Dryden wrote:
> Scríobh Gerard Hooton:
>> Thanks Gavin I will try that.
>> But if the client can kill/hang the Cisco router what does that tell use
>> about the router?
> 
> Yes, it's probably a given that the router's administrators are not
> willing and/or able to debug/maintain the device.
> 
> You've also mentioned earlier that they are unwilling to continue
> assisting.
[snip]

	Just to clarify, I believe a member of the HEAnet schools team got in
contact with Gerard and was able to assist him in some fashion, once the
request was raised, so I hope it's not fair to say that the
administrators of the device were unwilling to help.

	There is a strict structure in place for support though, and the first
line support provided by the NCTE were not equipped to handle this type
of query in this case, which is a great pity. They are able to handle
most of the queries sent their way though, and without them, I think
HEAnet would need a great deal more staff to provide the level of
service they do - but I'll accept that this was an edge case where it
might have been useful to have some method such that Gerard could
contact the HEAnet schools team directly.

	Just to note that I believe HEAnet staff who work with the schools use
Linux and various VPN clients available on that platform for
connectivity with routers in schools, so I'm somewhat surprised to hear
that there is some software that can break a router as described. I'm
sure if that was the simple case, they would already know about it and
have a workaround.

	Disclosure: I work for HEAnet, though not on the schools team, so while
I know the team members I know very little about their routers - sorry!
I do know there's a lot of open source software and operating systems in
our office though :-)

	Best regards,
	-->Gar