> I dont understand - can you clarify? what/why?
Remote access cards can grant you access to the console of the system
as if you were in front of it. Some even allow you to access the
machine when its powered off to do things like power it up. (Lots of
Dell servers come with them as an optional extra look for a machine
with LOM/RAC. Dell I think call them DRAC cards)
When dealing with remote support agents, it can be frustrating from
time to time, depending on the support agents level of knowledge and
ability coupled together with any communication issues that may arise.
It is often quicker to access a remote access card and do what needs
to be done to repair a host by yourself. But its also handy to ensure
that a support agent is complying with your instructions amongst other
things.
> Currently im sizing up hosteurope.de, I speak german.
If you speak German then you should have no issues. You'll probally
get sorted a lot quicker than I did!
AJ
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