[ILUG-Social] on ISDN...

[Niall O Broin]

On Sat, Oct 28, 2000 at 02:56:43PM +0100, Ronan Kirby wrote:

> >  Turns out I was talking to an Eircom engineer about my ISDN box. I was
> > fitted with an old NT1 box, which doesn't have analogue ports. The newer
> > NT1+ boxes do. So I have to get one of those. I'm really hoping that
> > Eircom will do the change for free (it's the sort of thing they should
> > tell you over the phone really when you are asking for ISDN). Anyone got
> > any ideas on the best way of getting them to do it ?
> 
> AFAIR they charge an extra £100 or so for an NT1+ box if its not an
> upgrade to hi-speed. 

Ah - this is probably the dark-skinned person in the agglomeration of
combustible material - I was told in Eircom the other day (when I
specifically questioned the matter) that the equipment provided when you get
Hi-Speed does have two analog ports. 

However, John didn't get Hi-Speed, which is Eircom marketing talk for an
upgrade from POTS to ISDN. As a matter of interest, what did they charge for
installation of the ISDN line ? If it's less than £100 more than a POTS
install, then there's no financial argument (i.e. you can't say "Well, I paid
as much as (if not more than) a HiSpeed customer (i.e. POTS install +
HiSpeed upgrade fee) so why can't I have the NT1+).

> You could probably order one over the net for a lot less :)

Definitely, although by the time you pay for delivery etc. . . .


Me, I'd be calling Eircom and saying that you were promised equipment with
analog ports (I wouldn't say NT1+ - don't want to sound like you know too
much) and you were promised that telephone ports would be installed (as you
mentioned) and when is the job going to be completed, please ? Eircom is
such a disorganised place that service agent B is not going to be able to
say that service agent would never have made such a promise to you.



Regards,


Niall