[ILUG-Social] eircom customer care, one man's skirmish

[Mark O'Herlihy]

Caolan McNamara wrote:

> Rented new accomodation, nice agency folk asked me if I wanted a phone line
> installed, yes I said, not right now (subtext: because you've just taken all my
> ready cash in deposit and first months rent :-() but certainly in a month or
> so. I'll send in a application for you says she, fine. Get from eircom "fees
> are x, fill out this thing and give us some cash and you're off", good good,
> I'll just wait a while and I'll fill in this sucker and get my phone organized.
> Letter still sitting in drawer, never got around to it.
> 
> Got new letter from eircom a month later, please give us 120 quid because we
> installed your phone a month ago and thats 80, and then theres line rental from
> a month ago to now as well and so forth.


Pretty much the same happened to me. I filled in a web based application 
(i.e. could be anyone) to reconnect the line in my house and two days 
later it was connected. I only knew this because I checked. Fortunatly 
the previous owners had left the phone behind. A month+ later a bill 
arrived. I did get an aggreement form to fill out, but I never did. Just 
as well I checked.

//\/\ark



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