[ILUG-Social] eircom and phones...

[kevin lyda]

ok, i've been without phone service for over a week now.  in spite of
repeated calls to the fault line i was unable to get them to give me a
date the repair guy would come (he showed up today at my house in galway,
i'm here at work in dublin) nor was i able to get them to understand
that the fault was in my house (and not just in the outside lines -
my isdn box was fried).  the nice repair man let me know the fault
"looked like it was probably in my house."

needless to say i'm very annoyed at eircom.  i could understand a week's
outage to a degree (but there are ways to reduce the risk of weather
damage), but not giving me a date as i asked for very nicely on repeated
attempts is annoying.

since i have no choice but to get my line from them, and i already
get the bulk of my calls charged to worldcom, i can't really show my
displeasure with their service directly.  if i got this level of service
from an isp or from a restaurant i'd simply stop giving them money, but
that option is not available.  so, what i'd like to ask is for people
who get their calling service from companies other then eircom to mail
me their experiences and info on their rates.

worldcom gives great rates, but it's because it counts as a business line
that i can use it - they don't offer service to residential customers.
so if people could mail me *residential* providers, i'll summarise the
info for the rest of the list.  and then i'll go off and see how many
people i can convince to switch - my goal is to get 11 people to switch
to something other then eircom; one for each day i was told "oh, he'll be
there today/tomorrow".  all switches beyond those i'll just chalk up to
"speed of adsl deployment."

i suspect it's hard to compare, but a simple rate chart would be nice
if they have it.

kevin

-- 
kevin at suberic.net          buffy: come on, can't you put your foot down?!
fork()'ed on 37058400      giles: it *is* down.
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http://suberic.net/~kevin         get a grown up car.  --inca mummy girl