[ILUG-Social] aer lingus and billing frustrations...

[kevin lyda]

On Tue, Jul 02, 2002 at 01:41:09PM +0100, Philip Trickett wrote:
> If you have had a Visa card debited twice for the same transaction, the
> Card company might be very interested to hear about it.

ah, see, did that already, but that failed.

see, i bought a voucher for $1200 (in iep of course) from aer lingus for
a 3 week car rental.  hertz in chicago initially only accepted the £840
voucher for $840 - which i should have caught if i hadn't just been on a
plane for 8 hours.  when i brought the car back i thought i'd gotten it
fixed, but then in february hertz charged my card $1200 for the rental
in october.  i contested that and by the time the card company decided
hertz was right (?!) it was too late to contest the aer lingus charge.

essentially it's a mess.  i have learned:

    a) rent the car from the car company, not the airline.
    b) never use hertz.
    c) avoid aer lingus.

the latter i really don't want to be true.  but aer lingus is being
completely unresponsive.  i have contacted them by phone, by post, by
email and have gotten absolutely nothing back from them.  contacting them
by phone is the worst - twice my cordless phone batteries have given up
before they answered.  the way to call them is to use a handsfree phone
while you're doing something else.

kevin

-- 
kevin at suberic.net     that a believer is happier than a skeptic is no more to
fork()'ed on 37058400   the point than the fact that a drunken man is happier
meatspace place: inle      than a sober one. the happiness of credulity is a
http://suberic.net/~kevin    cheap & dangerous quality -- g.b. shaw