From: John P . Looney (valen at domain redbrick.dcu.ie)
Date: Thu 01 Apr 1999 - 12:43:07 IST
On Wed, Mar 31, 1999 at 06:41:57PM +0100, John McDonnell mentioned:
> Back when I was working for Friends First General (all those days ago), we
> bought a couple of machines from Gateway. We were so impressed that
> another 4 and then another 11 were ordered and promptly delivered without
> problems (well, apart from the network cards, but our purchasing guy
> forgot that bit of the order anyway). I don't think I had any major
> problems running Linux on my one at all.
I think that's gateway in a nutshell.
If you get a working machine, you are sorted - it's decent, cheap
hardware. If there is any problems, their customer services are so
undermanned, and their procedures are so bad, that it's scary.
As for tech support, if a tech has an average of over 12mins a call, they
get publicly reprimanded. Tech's don't have access to hardware, and it's
noted how many parts/machines you order to be replaced. If you order more
than other people, you are marked as a "pushover", or someone that replaces
parts even for software problems. How many ilug people would take that sort
of rubbish ? None. You leave. So they have people that always fresh out of
training.
Kate
-- 'As my grandmother used to say, as she worked away on her spinning wheel, "Those who do not remember history, are doomed to repeat it, especially if they change the addressing modes, or wordsize of their architechture"' - Peter Van Der Linden
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