From: Sean McGrath (sean at domain hdl.ie)
Date: Fri 28 May 1999 - 12:52:29 IST
Niall O Broin wrote:
> Not being in the country I haven't read this myself, but a friend has told me
> that a disgruntled customer has just been awarded 600 squid in the small claims
> court on foot of a claim against Gateway for the crappiness of their technical
> support - I take it his argument was that his purchase supposedly included in the
> price access to technical support and he didn't regard waiting on hold forever
> before being connected to a clueless gombeen as "technical support".
> Anyone have more details, or a URL for any reference to this in any of the Irish
> on-line papers ? If it's true and is as I've described it, it must surely open
> a very embarassing, not to mention expensive, floodgate in Gateway's direction.
I read this .after. getting 6 machines off them...
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