From: McAuley, Tim (T.McAuley at domain emuse.ie)
Date: Wed 26 Sep 2001 - 10:10:43 IST
> Interesting discussion on ISPs on Slashdot at the moment :
> how much would
> you have to charge as an ISP if you told your users up front that they
> would get all of the details they need to connect, and then
> no hand-holding
> or phone support at all afterwards?
Take all of the free accounts available. They just charge a fortune if you
DO want support.
But for business accounts.... definitely an interesting idea. I'd go for it,
if I ran a business and had a decent tech support crew... however I've
noticed that "some" people in business really like having 24 hour support
for the next three years etc. Me... well, I usually find I find the solution
quicker by hacking, and browsing the web, than by calling a support line.
What was the general opinion... do you think they'd lower ADSL, leased line
charges if they offered no support? Hmmm
An ISP could even offer support through a 3rd party. All they do is give the
3rd party all the details they need, and possibly limited access to their
system to diagnose problems, and the 3rd party charge the customers (and
possibly even pay the ISP for the privilege). If there is a problem on the
ISP's end, then the 3rd party contact them about it.
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