From: Dave Wilson (dave.wilson at domain heanet.ie)
Date: Wed 26 Sep 2001 - 12:18:05 IST
[my opinions, not necessarily those of my employer]
> But for business accounts.... definitely an interesting idea. I'd go for it,
> if I ran a business and had a decent tech support crew... however I've
> noticed that "some" people in business really like having 24 hour support
> for the next three years etc. Me... well, I usually find I find the solution
> quicker by hacking, and browsing the web, than by calling a support line.
I think this is a dangerous game. In a network of consenting adults, problems
will occur that require the cooperation of two or more parties to solve.
I'm not talking about an ISP solving problems with someone's Internet Explorer
here. In a business environment where the network connection is Important (for
convenient value of Important), and a decent tech support crew is available to
the company, what that crew needs as support is clueful contact with the ISP's
NOC.
A no-support ISP is interesting, but only for connections that are (1) not
Important (same value of Important) and (2) low-level to minimise customer
contact.
Dave
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